Shipping policy

Delivery

We only deliver within the UK.

Free delivery on orders over £17.00 Less than £17.00, the delivery charge is £3.99. 

All subscription packs are shipped via Amazon delivery service.

Bulk orders may be sent through various courier services.

Please be aware of the additional postal charges may apply to your order at checkout based on what you order, the quantity you order and your delivery address.

The time it may take to dispatch your products may vary, but as a typical example if you ordered by 12pm on a business day, we would aim to dispatch the order within 2 business days.

If you change address, you must update your address details in the relevant section of the website to ensure that products are not sent out to the wrong address. Please ensure this is done in time to take effect before you move as you will not be refunded or credited for any products posted to the wrong location.

Returns

Your Legal Right to Change Your Mind

We are unable to offer refunds on intimate items such as tampons, sanitary pads and panty liners once they have been unsealed due to health protection and hygiene reasons.

You have the legal right to change your mind about most of our products purchased online and receive a refund, subject to certain conditions detailed below.

You may inspect the products in the same way you would in a physical store.

You have 14 days to change your mind after purchasing any secondary products online. This does not include products sealed for health protection or hygiene purposes, such as tampons, sanitary pads, and panty liners, once they have been unsealed.

If you decide to change your mind, you will be responsible for covering the return shipping costs. You cannot change your mind for product hygiene reasons, such as tampons, sanitary pads, condoms, panty liners, or underwear, once they have been unsealed.

The Deadline for Changing Your Mind

If you wish to change your mind about a product, you must notify us within 14 days of the delivery date.

For products that involve regular deliveries (e.g., a monthly subscription), you can change your mind within 14 days of the first delivery.